Last updated: 23 September 2026
AKIN Travel is provided by AKIN Travel Pty Ltd (ABN 43 686 493 201) (AKIN, we, us or our). AKIN Travel partners with accommodation providers around the world (Partners) and allows you to accrue loyalty points and benefits when you book a stay with a Partner property (AKIN Travel Loyalty Program).
This document sets out the terms and conditions applicable to a customer’s (you, your) use of the AKIN Travel Loyalty Program (Terms). These Terms, together with our privacy policy, govern your use of and access to the AKIN Travel Loyalty Program.
By becoming a member of the AKIN Travel Loyalty Program, you agree to be bound by these Terms, as updated from time to time.
In order to access the AKIN Travel Loyalty Program, you will need to become an AKIN Travel member (Member) and establish an AKIN Member account (Member Account). To register as a Member, you will need to complete the registration form on the AKIN website (https://akintravel.com/en/signup) including submitting your first and last name, email address, telephone number and any other information requested. You may only have one Member Account.
When you sign up to the AKIN Travel Loyalty Program, you will need to authenticate your Member Account via email verification and/or passkey. You may be required to choose a password. If so, we encourage you to choose a complex password, including a combination of words, numbers and symbols. You are responsible for maintaining the confidentiality of your password.
The AKIN Travel Loyalty Program can be accessed via the AKIN Travel Website (https://akintravel.com).
The AKIN Travel Loyalty Program is accessible by any individual person over the age of 18 years with a valid email address. Corporate entities or organisations may not be Members.
Entry into the AKIN Travel Loyalty Program is free of charge.
While Membership of the AKIN Travel Loyalty Program remains free, you may be required to pay the Partner directly for your Stay when you make a Platform Booking, as set out in condition 9 (Bookings, payment and cancellations).
Once you are registered as a Member, you will be allocated a unique membership identification number/code (Membership Number). Your Membership Number is personal to you, and should not be shared with others. You will need to provide this Membership Number when dealing with our Partners and us in relation to your Membership.
For the purpose of this condition 5:
When you book a stay with a Partner through the AKIN Platform (where available) or through a Direct Booking, you will accrue non-transferrable loyalty points (AKIN Points). AKIN Points will not accrue for stays with Partners that are booked through other platforms or partners.
You will accrue AKIN Points in accordance with the level of Membership you have reached (Membership Tier):
| Membership Tier | US$1 spend with a Partner entitles you to: | How do you reach this level of membership: |
|---|---|---|
| A | 1 AKIN Point | On sign-up |
| K | 1 AKIN Point | By reaching: 500+ AKIN Points OR 3+ Origin Stays OR 10+ Network Stays |
| I | 1 AKIN Point | By reaching: 2000+ AKIN Points OR 10+ Origin Stays OR 30+ Network Stays |
| N | By invitation only. | |
Accrual of AKIN Points is automatic when you book a stay with a Partner through the AKIN Platform. For a Direct Booking, you will need to enter your Membership Number at the time of making your booking (if available) or notify the Partner on arrival to ensure you receive AKIN Points for the Booking.
AKIN Points accrued for Partner spend will be credited to your Member Account within 7 days of the end of your stay with the Partner. If you are concerned that AKIN Points have not been correctly credited to your Member Account, please contact us by completing the form available at https://akintravel.com/en/contact. AKIN Points are calculated by reference to the value of your spend with the Partner, calculated in accordance with our then-current methodology, details of which are available on request.
We, and our Partners, may require proof from you in order to credit AKIN Points. You agree to provide this evidence upon request.
Where Partner spend is made in a currency other than USD, the currency conversion for AKIN Points will be calculated by AKIN using the applicable USD daily spot rate published by Exchange Rate API at the time of the transaction.
Only a whole number of AKIN Points will be accrued. The AKIN Points to be accrued will be rounded up to the nearest whole Point.
AKIN Points will accrue on accommodation bookings only.
Where a Platform Booking covers more than one bed, room or guest, AKIN Points for the whole Platform Booking are credited to the Member who made the booking, but that Member may only claim Stay credit for one Stay under these Terms. Any AKIN Member who is present for that booking may be verified by the Partner via the Partner Portal and, once verified, will be entitled to on-property AKIN Benefits as if the booking was in their own name, based on their prevailing membership tier. We intend to make available a feature, via the Booking Engine, that will allow the Member who made the booking to allocate each element of the Platform Booking (for example, each room) during the booking or check-in process to a specific AKIN Member who is also participating in the stay, by providing that Member’s name and AKIN Membership Number. Once this feature is available and used to allocate an element of a Platform Booking, the Stay credit (only) will also be attributed to the specified AKIN Member. The AKIN Points, Origin Partner attribution and Travel Credit will not be reallocated.
AKIN Points are personal to you and cannot be transferred. Any use of AKIN Points in a manner that is inconsistent with or not expressly permitted by these Terms will constitute a breach of these Terms.
AKIN Points have no cash value. In no circumstances will you be compensated or paid for the value of your AKIN Points.
We allocate members to Membership Tiers based on the number of AKIN Points held, the number of Origin and Network Stays, and other partner-specific rules. Your status and Membership Tier is based on the number of AKIN Points earned, or measurements of those other activities, during the 12 month period commencing on the date of successfully becoming a Member of the AKIN Travel Loyalty Program (Membership Year).
AKIN may, in its discretion, recognise a Member's stays or other qualifying activity with a Partner in the period immediately before the Member joined the AKIN Travel Loyalty Program. Recognition of pre-joining activity under this condition entitles the Member to AKIN Points in respect of that activity, regardless of the channel through which the Stay was booked, calculated in the same way as Points earned under condition 5, used solely for the purpose of determining the Member's starting Membership Tier on joining; it does not entitle the Member to Travel Credit or AKIN Benefits in respect of that activity, which require the Member to hold AKIN Membership at the time of the Stay, and does not otherwise contribute towards Membership Tier progression, as further provided in condition 6.4. This condition 6.2 is subject to conditions 6.3 to 6.6 below.
A Member's first Membership Year begins on the date the Member joins the AKIN Travel Loyalty Program. Each subsequent Membership Year begins on the anniversary of that date. The Member's joining date is the boundary between activity that may be recognised under condition 6.2 above and qualifying activity attributable to the Member's first Membership Year.
If the recognised pre-joining activity is insufficient to satisfy the threshold for a higher starting Membership Tier, the Member will begin at the applicable entry Membership Tier. The pre-joining activity does not carry forward, combine with activity completed after joining or otherwise contribute towards subsequent Membership Tier progression.
A Member's Membership Year begins on the date the Member joins the AKIN Travel Loyalty Program, regardless of when the Member first became aware of the AKIN Travel Loyalty Program, or whether the Member had already commenced travelling, had existing reservations, or had commenced or completed a Stay before joining. Becoming aware of the AKIN Travel Loyalty Program after travel has commenced does not backdate or otherwise alter the Member's joining date or the Membership Year to which qualifying activity is attributed. Similarly, a Member not being informed of the AKIN Travel Loyalty Program by AKIN, a Partner, or any employee, representative or other person, before or during a Stay does not alter the Member's joining date or permit activity completed before joining to be attributed to the Member's first Membership Year. Activity completed before joining may only be recognised in accordance with condition 6.2 and, where recognised, is used solely for the purpose specified in that condition. Pre-joining activity cannot be transferred, carried forward, combined or reallocated to the Member's first or any subsequent Membership Year on the basis that the Member was unaware of the AKIN Travel Loyalty Program, was not informed about it, or joined after commencing their travels. The same principles apply where Stays immediately before and after the Member's joining date form part of the same trip, itinerary or continuous period of travel. The joining date remains the boundary between pre-joining recognition and qualifying activity attributable to the Member's Membership Year.
The AKIN Travel Loyalty Program operates across a network of Partners and other Program partners. AKIN administers the AKIN Travel Loyalty Program consistently in accordance with these Terms, including the rules governing joining dates, Membership Years, recognition periods, qualifying activity and Membership Tier progression. Partners provide AKIN Benefits based on the Membership Tier or status a Member has earned in accordance with these Terms. Accordingly, qualifying activity cannot be reallocated between Membership Years or recognition periods, a joining date cannot be backdated, and an individual exception cannot be made where doing so would result in a Member receiving a Membership Tier, status or benefit that has not been earned in accordance with these Terms. This applies regardless of whether the Member was aware of the AKIN Travel Loyalty Program before joining, whether the Member was informed about it by a Partner or other person, how soon before joining the relevant activity occurred, or whether activity before and after joining formed part of the same trip or itinerary.
From time to time, AKIN and/or a Partner may offer promotions recognising Stays or other activity towards your Membership Tier, AKIN Points or Travel Credit that would not otherwise qualify under these Terms. Any such promotion is offered at AKIN's and/or the Partner's discretion, will be on the terms notified to you at the time, and does not create any ongoing entitlement to have other Stays or activity recognised in the same way.
AKIN Points will not expire during your Membership Year.
Once you become eligible for a Membership Tier, you will be entitled to remain in that Membership Tier for the balance of the existing Membership Year, plus the following Membership Year.
For example, if you become a Member on 3 June 2026, then earn 550 AKIN Points by 10 December 2026, you will be moved from “A” Membership Tier to “K” Membership Tier on 10 December 2026 (or around that date). From the date your status and Membership Tier is updated (around 10 December 2026 in this example), you will be entitled to receive “K” Membership Tier benefits, including if you are mid-way through a stay with a Partner. You will be entitled to remain in “K” Membership Tier for the rest of the Membership Year (until 3 June 2027) plus the following 12 month period. Even if you don’t accrue any further AKIN Points in that period, you will remain in “K” Membership Tier until 3 June 2028.
If you do not earn enough AKIN Points or undertake enough other qualifying activities to maintain the relevant Membership Tier at the end of the next Membership Year, you will be dropped down one Membership Tier.
In the example above, if you haven’t accrued any further AKIN Points by 3 June 2028, you will be moved down from “K” Membership Tier to “A” Membership Tier.
We reserve the right to update the eligibility requirements (and AKIN Points) required for each Membership Tier, from time to time.
Once you become a Member and start accruing AKIN Points, you will become entitled to receive benefits from the AKIN Travel Loyalty Program (AKIN Benefits).
AKIN Benefits for each Partner are determined by the Partner. Benefits are made available by the Partner in its discretion, based on Membership Tier. Benefits may include, by way of example, free upgrades, late checkout, exclusive offers or access to additional facilities.
AKIN Benefits can only be redeemed during the relevant stay with our Partner and cannot be redeemed outside of the booking timeframe. Please remind the team member at the time of check-in that you are a Member of the AKIN Travel Loyalty Program in order to redeem your AKIN Benefits.
The Member must be present throughout the booking to be entitled to earn AKIN Points and receive AKIN Benefits, except as set out in condition 9.6 (which governs AKIN Points and Travel Credit for cancelled, amended or no-show Platform Bookings).
Each Partner is responsible for the redemption of AKIN Benefits. AKIN is not responsible for and will not be liable for any redemption of loyalty benefits, or a Partner’s failure to honour an AKIN Benefit. However, if you consider that the Partner has not fulfilled their agreed obligations in connection with the AKIN Benefits, please let us know. We reserve the right to apply reasonable limits on the number or frequency of AKIN Benefits you may redeem across the AKIN Travel Loyalty Program network, including to prevent the same or an equivalent AKIN Benefit being redeemed more than once in respect of the same Stay or Membership Tier.
The Partner may apply terms and conditions to its provision of the AKIN Benefits in the AKIN Travel Loyalty Program. We will use our reasonable endeavours to notify you in advance of any such terms (to the extent we have been made aware of such terms), but ultimately, the AKIN Benefits are provided by the Partner and the Partner may, in its discretion, apply such terms as a condition of supplying the AKIN Benefits. You understand that this is a condition of receiving the AKIN Benefit.
Subject to condition 9.6, if you make a booking with a Partner and then subsequently cancel or reschedule the booking, no AKIN Points will be earned and no AKIN Benefits will be provided.
AKIN Benefits are only made available to Members. No other person may claim your AKIN Benefits on your behalf.
The current list of Partner properties that participate in the AKIN Travel Loyalty Program is available here: https://akintravel.com/en/book.
If a Partner leaves the AKIN Travel Loyalty Program after the booking for a stay with the Partner has been made, no AKIN Points will be accrued for the stay, and no AKIN Benefits will be made available during the stay. We will use every effort to give you notice of this prior to the date of your booking with the relevant Partner.
AKIN is an aggregator of loyalty benefits offered by individual Partners. AKIN has no responsibility or liability for the redemption of AKIN Benefits.
To the maximum extent permitted by applicable law, AKIN excludes all liability arising in connection with any act or omission of the Partners in connection with the AKIN Travel Loyalty Program, the rewarding of (or non-supply of) any AKIN Benefits and your stay with the relevant Partner.
When you sign up to AKIN, the Partner through whose unique sign-up link or QR code you register becomes your ‘Origin Partner’. This attribution is permanent for the lifetime of your Membership and does not change if the Partner is acquired, rebranded, or changes ownership, or if the Partner exits or is removed from the AKIN Travel Loyalty Program.
AKIN may power white-label or co-branded loyalty programs for select Partner chains (White-label Program). You may voluntarily choose to enrol in a White-label Program, but you cannot hold White-label Program membership without also being an AKIN Member: enrolling in a White-label Program automatically makes you (or confirms you as) an AKIN Member. A White-label Program is governed by the AKIN White-label Program Terms and Conditions (incorporating Privacy Notice), a single document issued by AKIN in the same fixed form for every White-label Program. It is not the relevant Partner’s own terms and conditions or privacy policy. The Partner operating a White-label Program is responsible only for setting and publishing its own Program-specific tier names, qualification thresholds and benefits, and for providing those benefits to you; it is not responsible for, and cannot vary, the legal terms governing your participation.
Where available, you may search for, book and pay for a stay with a Partner directly through the AKIN Platform (Booking Engine). You may also make a Direct Booking, in which case this condition 9 (other than condition 9.14) does not apply and your booking is governed by the Partner’s own terms.
Where you book a Stay through the Booking Engine (Platform Booking), AKIN registers your Platform Booking with the Partner. The Partner, or AKIN acting on the Partner's behalf, will then charge you directly for the full price of your Stay (Total Booking Value), in accordance with the Partner's own rate, payment and cancellation terms, disclosed to you at checkout. AKIN does not collect or hold any payment for its own account; the Partner, or AKIN acting on the Partner's behalf, is responsible for processing that payment in accordance with condition 9.3 and the Partner's own payment processing terms and policies. Net Booking Value means the Total Booking Value less any taxes and fees included in the Total Booking Value.
Where the Partner's rate requires payment card details at the time of booking, we capture those details and use a PCI-DSS compliant third party service to tokenise them; we do not capture or hold card details for a rate that does not require them (for example, a pay-at-property rate). We pass your Platform Booking details, including your Stay dates, the room or rate selected, and your name and AKIN Membership details (number, travel and perks preferences, and any other profile information reasonably necessary to fulfil your Stay and administer your participation in the AKIN Travel Loyalty Program), together with your tokenised card details where we hold them, to the Partner's property management system. The Partner, or AKIN acting on the Partner's behalf, will process payment of the Total Booking Value from you using the tokenised card details we provide, where we hold them, in accordance with the Partner's own payment processing terms and policies.
By making a Platform Booking, you authorise us to pass your Platform Booking details (including your tokenised payment card details, where we hold them) to the Partner in accordance with condition 9.3, so that the Partner, or AKIN acting on the Partner's behalf, can register and fulfil your Stay and charge you directly for the Total Booking Value. If your payment to the Partner is declined or reversed, the Partner may cancel your Platform Booking.
Where you complete a Stay booked through the Booking Engine, we will credit you with Travel Credit equal to 2.5% of the Net Booking Value, in addition to any AKIN Points you earn under condition 5. See the Travel Credit provisions later in this condition 9 for how Travel Credit is credited, redeemed and expires.
No AKIN Benefits are provided in respect of a Platform Booking that is cancelled or amended, or for which you do not show, before the Stay is completed, since AKIN Benefits are only available during a completed Stay. However:
This condition 9.6 applies to Platform Bookings, including amendments that result in a shortened Stay to the extent the Partner retains a Forfeited Amount in respect of the shortened portion.
If you dispute a charge made by a Partner in connection with a Platform Booking, you should raise the matter with the Partner directly in the first instance, in accordance with the Partner's own terms. If you dispute a charge with your card issuer or payment provider without first raising the matter with the Partner or with us in accordance with condition 17 (Support), we may suspend or terminate your Member Account in accordance with condition 16 (Suspension and termination).
Prices displayed on the AKIN Platform are shown in the currency selected by you, or the default currency for your location, and may include estimated taxes and fees. The final amount charged by the Partner may vary slightly due to currency conversion or rounding. The Partner may charge you in the property's local currency, which may differ from the currency displayed to you at checkout. Where it does, the amount shown to you at checkout is an estimate only, and the final amount charged by the Partner may vary due to currency conversion.
Travel Credit earned in connection with a completed Stay becomes available for you to spend once you check out.
You may apply any available Travel Credit balance at checkout on a Platform Booking to reduce the amount payable by you to the Partner for the Total Booking Value. Travel Credit is held in United States dollars (USD). Where you apply Travel Credit, AKIN converts the amount applied into the property's local currency (or, where the excess is remitted to the Partner under this condition 9.10, converts the excess into the property's local currency) at the applicable exchange rate at the time of booking, so that the amount by which the Partner reduces or is reimbursed matches the amount you see applied at checkout, adjusted only for that currency conversion. Any costs associated with that currency conversion, including any exchange rate margin, are borne by you and are reflected in the amount of Travel Credit applied at checkout. Where you apply Travel Credit, the Partner will reduce the amount it charges you accordingly. AKIN will offset the Travel Credit applied against the Commission owed by the Partner in respect of that Platform Booking and, where the Travel Credit applied exceeds that Commission, AKIN will remit the excess to the Partner as part of AKIN's periodic reconciliation with the Partner, so the Partner recovers the full amount of Travel Credit applied regardless of the size of the Commission, provided that AKIN's total offset and remittance under this condition in respect of a Platform Booking will not exceed the Total Booking Value of that Platform Booking.
Travel Credit has no cash value. You cannot withdraw Travel Credit as cash, redeem it for cash, or transfer it to another person; it may only be used to pay for a Platform Booking. Your entire Travel Credit balance expires five years after the check-out date of your most recently completed Stay. If you have not completed a Stay, your Travel Credit balance expires five years after the date you became a Member. Once your Travel Credit balance expires, it will be forfeited and removed from your Member Account.
If a Platform Booking to which Travel Credit was applied is itself later cancelled, amended or refunded: (1) to the extent the Booking is refunded, the Travel Credit applied to the refunded portion will be reversed and re-credited to your Member Account; and (2) to the extent the Booking is not refunded, the Travel Credit applied to that portion is not reversed or re-credited. This does not affect any AKIN Points or Travel Credit you separately earn on a Forfeited Amount under condition 9.6.
If a Partner notifies us that your payment for a Platform Booking has been reversed, charged back or otherwise recovered after AKIN Points or Travel Credit have been credited to you in connection with that Platform Booking, we may reverse and deduct that Travel Credit, and reverse and deduct those AKIN Points, from your Member Account, whether or not that results in a negative Travel Credit or AKIN Points balance to be offset against future accruals.
Travel Credit can only ever be used to pay for a Platform Booking on the AKIN Platform; it cannot be redeemed, applied or transferred anywhere else. If your Member Account is terminated for any reason, any Travel Credit balance remaining in your Member Account at the date of termination is forfeited and you will not be entitled to any payment or other compensation for it.
Where you amend a Platform Booking to change the Stay dates, the amended Stay is priced at the Partner's rate applicable to your Membership Tier at the time you make the amendment. This applies whether your Membership Tier has increased or decreased since the original Platform Booking was made. Accordingly, any member discount applicable to the amended Stay will be the discount you are entitled to at the time of the amendment, and not the discount that applied when you made the original Platform Booking. Any AKIN Points and Travel Credit arising from the Platform Booking will be calculated by reference to the Total Booking Value of the amended Stay in accordance with these Terms.
Conditions 9.1 to 9.15 above describe the payment model currently in effect for Platform Bookings (Current Model). AKIN may in its discretion transition to a direct billing model described in condition 19 (Direct Billing Model) at a future date, under which AKIN will collect a Deposit from you upfront that accounts for the Commission, by giving Members reasonable advance notice via the AKIN Platform or the AKIN Travel Website. Condition 19 does not apply unless and until AKIN gives that notice, and references elsewhere in these Terms to “Deposit” or “Balance” refer only to condition 19 and do not apply while the Current Model is in effect.
You will be able to access your Member Account details and other information about your AKIN Points and AKIN Benefits through the AKIN Travel Loyalty Program platform on the AKIN Travel Website (AKIN Platform).
We use automated tools, which may include artificial intelligence, to personalise the search results, accommodation recommendations and offers we show you on the AKIN Platform, based on information such as your booking history, stated preferences and search behaviour. These tools also help determine the order in which Partner Properties are displayed to you. You can opt out of personalised recommendations at any time via your Member Account settings, without affecting your Membership status or Membership Tier. Further information about how we use automated decision-making is available in our Privacy Policy. We also make an AI chat assistant available to help answer your questions about the AKIN Travel Loyalty Program and your Membership. We may retain records of your conversations with the AI chat assistant in accordance with our Privacy Policy.
The AKIN Travel Website may contain links to third party websites that are not under our control, including our Partner sites. AKIN is not responsible for, and makes no express or implied warranties with regard to, the information and material on these sites and the underlying policies regarding use and privacy. If you access third party websites through the AKIN Travel Website, you do so at your own risk.
You may access information about your Member Account using the AKIN Platform.
We may send you information, updates or documents related to the AKIN Travel Loyalty Program by:
To the maximum extent permitted by applicable law, the AKIN Travel Loyalty Program including the AKIN Platform and related services are provided by AKIN “as is” and “as available”. AKIN makes no warranties of any kind either express or implied, except as set out in these Terms.
We do not warrant that access to the AKIN Platform will be uninterrupted or that the AKIN Platform will be free from errors, glitches, bugs and viruses. We reserve the right to make the AKIN Platform unavailable at any time in order to carry out maintenance and upgrades.
We do not guarantee that the Booking Engine, or any rate, price or availability displayed on the AKIN Platform, will be error-free. Where a pricing or availability error occurs, we may correct it, including by cancelling an affected Platform Booking, in which case the Partner will be responsible for refunding any amount it has charged you in respect of that Platform Booking.
To the maximum extent permitted by applicable law, we are not liable to you in respect of any loss or damage you suffer in respect of your use or access or attempted use or access to or reliance on the AKIN Travel Loyalty Program or the AKIN Platform, unless such loss or damage is directly caused by our negligence. Without limitation, this includes special, incidental, exemplary, consequential, or indirect damages for any lost profits, business, revenue, goodwill and/or damages to device and data that result from or relate to these Terms.
Where our liability to you cannot be excluded, our liability is limited to correcting any mistake or error and, where necessary, re-performing our obligations or re-supplying any relevant services correctly.
You must reimburse and indemnify us against and in respect of any loss, expense, damage, claim or demand suffered or incurred as a result of you breaching these Terms.
However, you will not be liable to us to the extent any loss, expense, damage, claim or demand is suffered or incurred as a result of the fraud, negligence or wilful misconduct of us or our officers, employees, contractors or agents.
The current version of our privacy policy, as updated from time to time, is available on our website at: https://akintravel.com/en/privacy (Privacy Policy).
We use the personal information you provide as part of your Member registration (and any personal information provided subsequently), to manage and administer your Member Account. This information is shared with our Partners to enable them to administer the AKIN Benefits and participate in the AKIN Travel Loyalty Program. Partners may also require you to consent to their own privacy policies or terms when you book, or stay with the relevant Partner. Your communications with the Partner will then be covered by the Partner’s terms and conditions and privacy policy.
We may also share non-member-specific, aggregated data about Member trends, travel habits and demographics with Partners. This aggregated data does not identify you individually and is not the same as the personal information described above.
We may need to share your information with our service providers who assist us to manage the AKIN Travel Loyalty Program. Any such sharing of personal information will be consistent with our commitments given to you in our Privacy Policy.
You will be able to elect how we communicate with you (for example, by email and/or SMS). We will only send you direct marketing communications where you have expressly opted in to receive them. Opting out of marketing communications will not affect transactional communications necessary for your Membership (such as booking confirmations and account alerts).
We are the owner of, or the licensee of, all intellectual property rights in the AKIN Platform. These works are protected by copyright and other laws.
When using the AKIN Platform, you must not:
When submitting content, comments or reviews on the AKIN Platform (User Content), you must:
In order to protect your personal information, safety and security, we encourage you to not include any personal information in your User Content that makes you readily identifiable to other users of the AKIN Platform. This includes but is not limited to your telephone number, home address and the details of your current location / stay.
You retain all rights you hold in your User Content.
By submitting User Content on the AKIN Platform, you grant to us a non-exclusive, fully sub-licensable, non-revocable, perpetual, worldwide, fully-paid, royalty free licence to use, modify, publicly display, broadcast, publish, reproduce and distribute such User Content in any and all media without the requirement to make payment to you or seek your permission.
You waive all moral rights in and to all User Content that you post, upload or otherwise submit to or through the AKIN Platform.
You represent and warrant that:
We reserve the right to remove any User Content that does not comply with this condition 15 in our absolute discretion.
You may delete your Member Account at any time via the AKIN Account Deletion Request Form available at: https://akintravel.com/en/delete-account.
We may suspend your access to the AKIN Travel Loyalty Program and the AKIN Platform at any time without prior notice, including, without limitation, if we suspect that the AKIN Travel Loyalty Program or AKIN Travel Platform is being accessed or used otherwise than as expressly permitted by these Terms.
You must communicate and behave respectfully when interacting with AKIN, participating properties, Partners, their employees, contractors, customer support teams, other Members, guests and any other person involved in administering or providing the AKIN Travel Loyalty Program. AKIN has a zero-tolerance policy for abusive, threatening, harassing, discriminatory, sexually inappropriate, intimidating or otherwise seriously inappropriate conduct. Prohibited conduct includes, without limitation:
Condition 16.3 applies to conduct occurring in person, by telephone, email, live chat, messaging services, social media or any other communication channel, whether the interaction is with AKIN directly or with a Partner or their personnel in connection with the AKIN Travel Loyalty Program.
We may disable, suspend, remove or terminate your Member Account and access to the AKIN Travel Loyalty Program at any time without prior notice, if we find that you have:
Where AKIN reasonably determines that you have engaged in serious or repeated conduct prohibited under condition 16.3, AKIN may, subject to applicable law and without prior warning:
AKIN is not required to issue a warning before taking action under this condition 16.6 where the conduct is sufficiently serious to justify immediate action. This condition 16.6 applies instead of, and not in addition to, the advance-notice expectation in condition 16.7.
Except as provided in condition 16.6, we reserve the right to disable, remove or terminate your ability to access the AKIN Travel Loyalty Program or AKIN Platform, or cease to offer the AKIN Travel Loyalty Program, a feature within the AKIN Travel Loyalty Program or a Partner from the AKIN Travel Loyalty Program at any time for any reason. We will advise you in advance of doing so, to the extent it is reasonably practicable for us to do so.
Where your Member Account is disabled, removed or terminated under this condition 16, your participation in the AKIN Travel Loyalty Program ends immediately. Subject to applicable law, all Program-specific rights and benefits associated with your Member Account may be cancelled, including your Membership Tier and status, AKIN Points, Travel Credit, AKIN Benefits, promotional credits, and any other accrued, pending or unredeemed rights or entitlements arising solely from your membership in the AKIN Travel Loyalty Program. You are not entitled to transfer, redeem, reinstate or receive cash or other compensation for any cancelled Program benefits following termination, except to the extent otherwise required by applicable law, and are not entitled to any compensation for lost AKIN Points as AKIN Points have no monetary value. We will retain information as set out in the Privacy Policy. Termination of your Program membership does not affect any separate rights you may have in relation to an underlying booking that has already been paid for, except where those rights are themselves affected under the relevant Partner's own booking terms or applicable law.
If your membership is terminated under this condition 16, you must not create or use another account for the purpose of circumventing that termination. AKIN may close any account it reasonably determines to have been created or used for that purpose.
Nothing in this condition 16 limits any right or remedy that cannot lawfully be excluded or restricted under applicable law.
If you have any questions relating to these Terms, please contact us by completing the form available at https://akintravel.com/en/contact.
If you have any complaints or disputes in relation to these Terms or the AKIN Travel Loyalty Program, please contact us by completing the form available at https://akintravel.com/en/contact. Any complaints or disputes in relation to a Partner’s failure to honour an AKIN Benefit should be directed at the relevant Partner.
You agree to raise any complaint or dispute in relation to the AKIN Travel Loyalty Program, these Terms and the AKIN Platform with us. You agree to give us a reasonable opportunity to consider, respond to and resolve your complaint or dispute, before you initiate any legal proceedings, other than legal proceedings for urgent or injunctive relief.
If any provision of these Terms is held to be unenforceable, the relevant condition shall be read down only to the extent necessary to make it enforceable. If the provision is unable to be read down, it is severed from the remainder of the Terms without affecting the validity or enforceability of the remaining provisions of these Terms, which remain in full force and effect.
A failure by us to assert or enforce any right under these Terms does not constitute a waiver of that right, nor will any such failure be taken to be a further or continuing waiver of that term or right.
We may assign or otherwise transfer or deal with any of our rights and obligations under these Terms at any time without your prior consent. Any assignee will be subject to these Terms as if all references to AKIN or us were to the assignee. If you consider the assignment to be detrimental to you, you may cease using the AKIN Travel Loyalty Program and terminate your Member Account.
We may revise these Terms including suspending, adding or amending a feature within the AKIN Travel Loyalty Program or our Partners at any time for any reason. The revised version of these Terms will be effective on the date we specify. You will be notified of changes to these Terms by email and we will also send you a version of the revised Terms by email (using the current account details recorded in your Member Account). If our changes to the Terms reduce your rights or increase your responsibilities, we will provide you with at least 30 days’ notice of the changes. If you continue to use the AKIN Travel Loyalty Program after any changes to these Terms become effective, you will be subject to the updated Terms. If you do not agree with any changes to the Terms, you may cease using the AKIN Travel Loyalty Program.
We give no warranty as to the continuing availability or operation of the AKIN Travel Loyalty Program and may terminate or suspend the AKIN Travel Loyalty Program at any time. We will provide you with as much advance notice of any such decision as reasonably practicable. To the maximum extent permitted by law, we will have no liability to you for such suspension, cessation or termination of the AKIN Travel Loyalty Program including compensating for AKIN Points or AKIN Benefits.
These Terms are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales and of the Commonwealth of Australia.
This condition 19 describes a direct billing model for Platform Bookings, under which AKIN collects a Deposit from you upfront that accounts for the Commission, that AKIN may in its discretion transition to in the future, on notice to Members, as referred to in condition 9.16. Unless and until AKIN gives that notice under condition 9.16, this condition 19 does not apply, and condition 9 (in its Current Model form) governs your Platform Bookings.
Where available, you may search for, book and pay for a stay with a Partner directly through the AKIN Platform (Booking Engine). You may also make a Direct Booking, in which case this condition 19 (other than condition 19.11) does not apply and your booking is governed by the Partner’s own terms.
When you make a booking through the Booking Engine (Platform Booking), the total price shown for your stay (Total Booking Value) is broken down at checkout into:
The Deposit is processed by a PCI-DSS compliant third party payment processor. We do not store your full card details on our systems.
The Deposit is non-refundable once your Platform Booking is confirmed, even if you cancel, amend or do not show for your stay, or if the Partner cancels your stay, except: (a) where required by applicable law; or (b) where AKIN cancels or is unable to provide your Platform Booking (for example due to the property becoming unavailable, a pricing or system error, or a Force Majeure Event). In those circumstances, we will refund your Deposit.
If you cancel, amend or do not show for your Stay in circumstances other than condition 19.4(a) or (b) above, we will not refund your Deposit as cash. Instead: (1) if your Platform Booking was made under a rate identified to you at checkout as non-refundable, we will credit you with Travel Credit equal to 2.5% of the Net Booking Value; or (2) if your Platform Booking was made under a rate identified to you at checkout as flexible or refundable, we will credit you with Travel Credit equal to 15% of the Net Booking Value. In either case, the amount credited to you will be reduced by any Partner-related costs referred to in condition 19.2(1) that have actually been incurred in connection with your Stay as at the date of cancellation, amendment or no-show. Any Partner-related costs referred to in condition 19.2(1) that have not actually been incurred as at that date will also be credited to you as Travel Credit, so that no amount is retained by AKIN in respect of costs that were not incurred.
Where you complete a Stay booked through the Booking Engine, we will credit you with Travel Credit equal to 2.5% of the Net Booking Value, in addition to any AKIN Points you earn under condition 5. See the Travel Credit provisions later in this condition 19 for how Travel Credit is credited, redeemed and expires. Where a Platform Booking is made under a rate identified to you at checkout as “flexible” or “refundable”, that label describes only the Partner’s own refund policy for the Balance, and does not mean that the Deposit is refundable to you as cash; the Deposit is dealt with only as set out in condition 19.4, 19.5 and this condition 19.6.
Refunds of the Balance (if any) are determined solely by the Partner’s own rate, payment and cancellation terms, which will be shown to you before you confirm your Platform Booking. AKIN is not responsible for, and has no liability in relation to, the Partner’s cancellation, payment or refund terms or practices in respect of the Balance. The refundability of a rate shown to you at checkout is derived from information provided by the Partner via its property management system, and AKIN is not responsible for any inaccuracy in how a Partner has labelled its own rates.
As set out in condition 7.7, no AKIN Points will be earned and no AKIN Benefits will be provided in respect of a stay that you cancel, amend or do not show for. This does not affect any Travel Credit you may be entitled to under the cancellation provisions above.
By making a Platform Booking, you authorise AKIN to charge the Deposit to your nominated payment method. If your payment is declined or reversed, your Platform Booking may be cancelled.
If you dispute a Deposit charge with your card issuer or payment provider without first raising the matter with us in accordance with condition 17 (Support), we may suspend or terminate your Member Account in accordance with condition 16 (Suspension and termination).
Prices displayed on the AKIN Platform are shown in the currency selected by you, or the default currency for your location, and may include estimated taxes and fees. The final amount charged may vary slightly due to currency conversion or rounding. The Partner may charge the Balance in the property's local currency, which may differ from the currency displayed to you at checkout. Where it does, the amount shown to you at checkout for the Balance is an estimate only, and the final amount charged by the Partner may vary due to currency conversion.
Travel Credit earned in connection with a completed Stay becomes available for you to spend once you check out. Travel Credit credited to you following a cancellation, amendment or no-show under this condition 19 is available for you to spend once it is credited to your Member Account.
You may apply any available Travel Credit balance at checkout on a future Platform Booking to reduce or fully cover your Deposit. Travel Credit is held in United States dollars (USD), and is converted to your checkout currency at the applicable exchange rate at the time of booking. Where you apply Travel Credit at checkout in excess of the Deposit, we may apply that excess towards the Balance on your behalf and remit the corresponding amount to the Partner as part of our periodic reconciliation with the Partner, in which case your payment obligation to the Partner for the Balance is reduced accordingly. A Platform Booking for which the Deposit is paid, in whole or in part, using Travel Credit is treated in the same way as a Platform Booking paid for by any other means for the purposes of this condition 19, including your entitlement to further Travel Credit and AKIN Points on completion of that Stay.
Travel Credit has no cash value. You cannot withdraw Travel Credit as cash, redeem it for cash, or transfer it to another person; it may only be used to pay for a Platform Booking. Your entire Travel Credit balance expires five years after the check-out date of your most recently completed Stay. If you have not completed a Stay, your Travel Credit balance expires five years after the date you became a Member. Once your Travel Credit balance expires, it will be forfeited and removed from your Member Account.
If a Platform Booking to which Travel Credit was applied is itself later cancelled, amended or refunded, we may reverse the Travel Credit that was applied and re-credit it to your Member Account, or make another adjustment to your Travel Credit balance, to reflect the cancellation, amendment or refund.
If a Deposit payment is reversed, charged back or otherwise recovered by your card issuer or payment provider after AKIN Points or Travel Credit have been credited to you in connection with that Platform Booking, we may reverse and deduct that Travel Credit, and reverse and deduct those AKIN Points, from your Member Account, whether or not that results in a negative Travel Credit or AKIN Points balance to be offset against future accruals.
Travel Credit can only ever be used to pay for a Platform Booking on the AKIN Platform; it cannot be redeemed, applied or transferred anywhere else. If your Member Account is terminated for any reason, any Travel Credit balance remaining in your Member Account at the date of termination is forfeited and you will not be entitled to any payment or other compensation for it.