Question 1

What is AKIN?

Accepted Answer

AKIN is a hotel loyalty and booking platform that lets you earn rewards and exclusive benefits every time you book your stay

Question 2

Do I need to pay to join AKIN?

Accepted Answer

No. Membership is completely free

Question 3

How do I sign up?

Accepted Answer

You can sign up directly on our website or app using your email or social log in. Membership is free

Question 4

Can I add family members to my account?

Accepted Answer

At this time, accounts are individual. However, we are exploring family sharing in the future

Question 5

What are the loyalty levels?

Accepted Answer

AKIN has different tiers (A, K, I, and an invite-only N level). The more you book, the higher your status and the better the rewards

Question 6

How do I move up a level?

Accepted Answer

By completing more bookings and stays. Each level unlocks new rewards

Question 7

How do I earn loyalty points/status?

Accepted Answer

You earn status automatically by booking and completing stays. No manual tracking needed

An AKIN point is earned per dollar of qualifying spend: you get 1 point for every US$1 spent on stays booked directly with a property or through AKIN. Spend in other currencies is converted to USD first, and points are always rounded up in your favour. You also earn bonus points when a friend you referred completes their first stay, and a one-off bonus for setting your reward preferences

Points measure your progress towards the next tier. They have no cash value and can't be exchanged for cash

Question 8

Do my points or status expire?

Accepted Answer

Your loyalty status is determined by the status points you earn during your 12-month membership year, starting from your sign-up anniversary. Points don't expire within this period. Once earned, your status is valid for the current membership year and the following year. If you don't maintain it during that time, your status will drop by one tier in the year after

Question 9

Do my points reset each year, or does my tier reset too?

Accepted Answer

Your points reset to zero at the start of each new membership year — they don't roll over or accumulate across years.

Your tier standing is treated differently: whatever tier you reach, you keep it for the rest of that membership year and for all of the next one. If you don't requalify by the end of that next year, you drop one level. You're never reset all the way back down, and you don't lose your tier standing just because your points counter resets.

Question 10

What benefits do I get?

Accepted Answer

Benefits vary by tier but may include free upgrades, late checkout, exclusive offers, or access to the invite-only N club

Question 11

How many rewards do I get per stay?

Accepted Answer

Your tier decides how many. Each tier includes a set number of rewards per stay, and the higher your tier, the more you get — your account shows the allowance for every tier.

The allowance is per stay, not per year. It applies again on each stay rather than coming out of an annual pot, and an allowance you don't use on one stay doesn't carry over to the next.

You choose your rewards for each confirmed stay in your account before you travel. Some are applied automatically by the property and the rest are yours to pick, and every property decides which rewards it offers and at which tier — so the list varies from one stay to the next.

Question 12

What stays are eligible?

Accepted Answer

To be eligible for status points and rewards, the booking must be via the AKIN platform or directly through our Partner's websites. Bookings through other channels will not be eligible for status points or rewards

Question 13

What is an Origin Partner?

Accepted Answer

If you signed up to AKIN through one of our Partners (either through their website, social media, email communications, or directly on property), that Partner will be linked to your profile indefinitely and is considered your Origin Partner

Question 14

What is an Origin stay?

Accepted Answer

An origin stay is a booking in one of your Origin Partner's properties, regardless of length of stay

Question 15

What is a Network stay?

Accepted Answer

A network stay is a booking in any of AKIN's Partner properties, regardless of length of stay

Question 16

Do stays from before I joined AKIN count toward my status?

Accepted Answer

As part of a current promotion, eligible stays completed during the 12 months before you joined — booked through any channel, including OTAs — can be recognised at sign-up and used to determine your starting tier.

This recognition is a one-time promotional benefit for early adopters of the program, and only applies when you first register.

Question 17

Is this a permanent benefit?

Accepted Answer

This is currently offered as a promotional benefit for new members and may be changed or discontinued at any time.

If it ends, it won't affect status already granted to existing members under the promotion — only new registrations going forward.

Question 18

How do I book a stay?

Accepted Answer

Simply search for your destination, choose your property, and follow the steps to complete your booking

Question 19

Are prices the same as on other sites?

Accepted Answer

Our prices are competitive and often include exclusive rewards you won't find elsewhere

Question 20

Can I cancel or change a booking?

Accepted Answer

To change or cancel a booking, contact the property directly. If you booked on an online travel site, such as Booking.com or Hostelworld, contact that site. If you booked through AKIN, open the stay in your account to see your cancellation options

Question 21

Do you charge booking fees?

Accepted Answer

AKIN does not charge members booking fees. You pay for your stay directly to the property. You also earn 2.5% of the accommodation subtotal back as AKIN travel credit, redeemable on future bookings across the network

Question 22

Do bookings made through OTAs (Booking.com, Hostelworld, Expedia, etc.) count toward my loyalty status?

Accepted Answer

Only if they're part of the Past Stays Promotion above, and only at initial sign-up.

Once you're a Member, only stays booked directly with a Partner or through the AKIN platform earn AKIN Points. OTA bookings after joining never earn AKIN Points, with no exceptions.

Stays are recognised only after checkout.

Question 23

What if the email on my booking doesn't match my AKIN account?

Accepted Answer

Eligible stays are added to your account automatically when the reservation email matches your Member Account email.

If a stay was booked under a different email, you can still claim it with its booking reference, as long as the last name on the booking matches your profile.

If an eligible stay still does not show, contact the property. Ask them to change the email on your reservation to your AKIN account email, and to make sure they checked you out in their system

Question 24

Can I use more than one email address with my AKIN account?

Accepted Answer

No. Your Member Account is tied to a single email address, and stays link to your account automatically when the reservation email matches that account email.

If you book with a different email — even your own, if it's not the one registered to your account — the stay won't link automatically. You can still claim it with its booking reference, as long as the last name on the booking matches your profile.

If you need to update your account email, that's managed through your AKIN account settings.

Question 25

What if I have a problem with my booking?

Accepted Answer

We recommend you initially contact the property to discuss your booking. If you need further assistance, you can contact AKIN support through our chat, app or email

Question 26

What if the property doesn't honor my rewards?

Accepted Answer

Let us know immediately. AKIN will verify with the property and ensure your membership benefits are respected

Question 27

How do I delete my account?

Accepted Answer

You can request account deletion through the settings page. Please note, this will permanently erase your history and loyalty status

Question 28

Can I change my referring hotel?

Accepted Answer

No. Once you're referred, it's permanent

Question 29

Can a stay or its points be reassigned to a different member account once it's been credited?

Accepted Answer

No. Once a stay is linked and points are credited, they belong permanently to that Member Account and can't be transferred or reassigned to someone else.

This is also why the email match at booking matters — it determines whose account the stay belongs to from the outset.

Question 30

Can two member accounts be merged?

Accepted Answer

No, this isn't offered as a feature. Each person may only hold one Member Account.

Question 31

How can my property become an AKIN partner?

Accepted Answer

We're always looking for unique properties to join our network. Visit our partnership page to learn about the benefits and requirements, or contact our partnerships team directly to discuss opportunities

Question 32

What are the benefits of partnering with AKIN?

Accepted Answer

AKIN partners gain access to our engaged traveler community, integrated booking technology, marketing support, and tools to build guest loyalty. Our platform helps you increase direct bookings and reduce reliance on traditional OTAs

Question 33

Is there a fee to join as a Partner?

Accepted Answer

There is no fee to join as a Partner

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Your Questions, Answered

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