Question 1

What is AKIN?

Accepted Answer

AKIN is a hotel loyalty and booking platform that lets you earn rewards and exclusive benefits every time you book your stay

Question 2

Do I need to pay to join AKIN?

Accepted Answer

No. Membership is completely free

Question 3

How do I sign up?

Accepted Answer

You can sign up directly on our website or app using your email or social log in. Membership is free

Question 4

Can I add family members to my account?

Accepted Answer

At this time, accounts are individual. However, we are exploring family sharing in the future

Question 5

What are the loyalty levels?

Accepted Answer

AKIN has different tiers (A, K, I, and an invite-only N level). The more you book, the higher your status and the better the rewards

Question 6

How do I move up a level?

Accepted Answer

By completing more bookings and stays. Each level unlocks new rewards

Question 7

How do I earn loyalty points/status?

Accepted Answer

You earn status automatically by booking and completing stays. No manual tracking needed

Question 8

Do my points or status expire?

Accepted Answer

Your loyalty status is determined by the status points you earn during your 12-month membership year, starting from your sign-up anniversary. Points don't expire within this period. Once earned, your status is valid for the current membership year and the following year. If you don't maintain it during that time, your status will drop by one tier in the year after

Question 9

What benefits do I get?

Accepted Answer

Benefits vary by tier but may include free upgrades, late checkout, exclusive offers, or access to the invite-only N club

Question 10

What stays are eligible?

Accepted Answer

To be eligible for status points and rewards, the booking must be via the AKIN platform or directly through our Partner's websites. Bookings through other channels will not be eligible for status points or rewards

Question 11

What is an Origin Partner?

Accepted Answer

If you signed up to AKIN through one of our Partners (either through their website, social media, email communications, or directly on property), that Partner will be linked to your profile indefinitely and is considered your Origin Partner

Question 12

What is an Origin stay?

Accepted Answer

An origin stay is a booking in one of your Origin Partner's properties, regardless of length of stay

Question 13

What is a Network stay?

Accepted Answer

A network stay is a booking in any of AKIN's Partner properties, regardless of length of stay

Question 14

How do I book a stay?

Accepted Answer

Simply search for your destination, choose your property, and follow the steps to complete your booking

Question 15

Are prices the same as on other sites?

Accepted Answer

Our prices are competitive and often include exclusive rewards you won't find elsewhere

Question 16

Can I cancel or change a booking?

Accepted Answer

Cancellation and modification policies depend on the property. You'll see the terms clearly before you book

Question 17

Do you charge booking fees?

Accepted Answer

When you book through AKIN, a 15% non-refundable reservation deposit is charged at checkout; the remaining balance is paid at the property. You also earn 2.5% of the accommodation subtotal back as AKIN travel credit, redeemable on future bookings across the network.

Question 18

What if I have a problem with my booking?

Accepted Answer

We recommend you initially contact the property to discuss your booking. If you need further assistance, you can contact AKIN support through our chat, app or email

Question 19

What if the property doesn't honor my rewards?

Accepted Answer

Let us know immediately. AKIN will verify with the property and ensure your membership benefits are respected

Question 20

How do I delete my account?

Accepted Answer

You can request account deletion through the settings page. Please note, this will permanently erase your history and loyalty status

Question 21

Can I change my referring hotel?

Accepted Answer

No. Once you're referred, it's permanent

Question 22

How can my property become an AKIN partner?

Accepted Answer

We're always looking for unique properties to join our network. Visit our partnership page to learn about the benefits and requirements, or contact our partnerships team directly to discuss opportunities

Question 23

What are the benefits of partnering with AKIN?

Accepted Answer

AKIN partners gain access to our engaged traveler community, integrated booking technology, marketing support, and tools to build guest loyalty. Our platform helps you increase direct bookings and reduce reliance on traditional OTAs

Question 24

Is there a fee to join as a Partner?

Accepted Answer

There is no fee to join as a Partner

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